IN A somewhat blatant attempt to nullify the continuing complaints from all quarters of the ever deteriorating waterway structures, Canal & River Trust have rolled out the 'independent' Sir Neil Cossons to give the structures top marks, though it would have perhaps been better if Sir Neil was not Chairman of CaRT's own advisory group, with the Trust telling us:
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TWO of our contributors have locked through the Hillmorton Flight, that has undergone repairs, allowing boats passage.
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WE HAVE just travelled through Hillmorton Locks on the Oxford Canal. On each of the bottom and middle pair of locks, one of the pair is out of order—one with a balance beam missing and all taped off! Emma Payne tells us.
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THERE is now less chance of boaters obtaining redress for complaints from Canal & River Trust (CaRT) as it has now admitted that the Waterways Ombudsman Committee is no longer in operation but has failed to state why it was disbanded or when.
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THE matter of the non-refund for over-charging for a licence by Canal & River Trust's Fradley office, has been quickly settled after Pam Pickett's (Caring for customers) article in narrowboatworld and a email to Chief Executive Richard Parry.
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I REALLY don't want to be a party-pooper, but if Canal & River Trust are really sincere about 'focussing on its customers', there are things it will have to change, writes Ian Gittins.
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THE Dudley Canal Trust have partnered with Sadler's of Lye to provide a special treat for real-ale lovers who attend its second annual Real Ale Festival this July.
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ROME was not built in a day. The problems that Richard Parry has inherited from his predecessor will take much longer to fix, writes Kevin McNiff.
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THE Avon Navigation Trust are to recreate the late Queen Mother's two boat trips to relaunch the Avon and the Stratford Canal as navigable waterways.
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THE National Association of Boat Owners (NABO) has welcomed the decision by Canal & River Trust to create the role of Head of Customer Service, reporting directly to the Chief Executive, Richard Parry.
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