AFTER reading the suggestion that the boat hiring concerns would seem to have vacancies, I confirm that many hirers do in fact have many vacancies, and I believe the reason is twofold, and this is from my own experience of hiring narrowboats for the past six years, writes Ralph Helleman.
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DURING the heavy downpour on Friday Pillings Lock Marina flooded yet again with all attempts to get a response from the Canal & River Trust Floodline failing.
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IGNORING that from CaRT concerning 'focussing on its customers', there is one thing that is a vast improvement in its stated new policy—that the boss-man is making sure that people report directly to him in future, including the replacement for Sally Ash, she previously under Simon Salem.
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THIS year I decided to travel to Skipton on the Leeds & Liverpool Canal to see the Tour de France cycle race, writes Roger Saya.
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IN A somewhat blatant attempt to nullify the continuing complaints from all quarters of the ever deteriorating waterway structures, Canal & River Trust have rolled out the 'independent' Sir Neil Cossons to give the structures top marks, though it would have perhaps been better if Sir Neil was not Chairman of CaRT's own advisory group, with the Trust telling us:
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TWO of our contributors have locked through the Hillmorton Flight, that has undergone repairs, allowing boats passage.
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WE HAVE just travelled through Hillmorton Locks on the Oxford Canal. On each of the bottom and middle pair of locks, one of the pair is out of order—one with a balance beam missing and all taped off! Emma Payne tells us.
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THERE is now less chance of boaters obtaining redress for complaints from Canal & River Trust (CaRT) as it has now admitted that the Waterways Ombudsman Committee is no longer in operation but has failed to state why it was disbanded or when.
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THE matter of the non-refund for over-charging for a licence by Canal & River Trust's Fradley office, has been quickly settled after Pam Pickett's (Caring for customers) article in narrowboatworld and a email to Chief Executive Richard Parry.
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I REALLY don't want to be a party-pooper, but if Canal & River Trust are really sincere about 'focussing on its customers', there are things it will have to change, writes Ian Gittins.
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